Online Leadership Development


dotred.gif (326 bytes) Managing Expectations
dotred.gif (326 bytes) Rules of Change
dotred.gif (326 bytes) Work Smarter, Not Harder

dotred.gif (326 bytes) Management By Walking Around (MBWA)
dotred.gif (326 bytes) First of Equals

dotred.gif (326 bytes) STAR Path
dotred.gif (326 bytes) 7 Habits of Highly Effective People - (Powerpoint Presentation prepared by Cpl Kirby Anderson, Port Alberni Detachment)
dotred.gif (326 bytes) The Second Mouse Gets the Cheese!

This area is constantly being updated with new tips.

Managing Expectations

Have you ever had a performance issue "bomb-shell" dropped on you by a supervisor?  Out of the blue, s/he starts telling you about something you do, or don't do, that is not up to expectations.  And you comment, "that would have been nice to know 10 months ago...maybe I could have started trying to correct it".  Imagine if that supervisor would have told you their expectations up front.  What if every month they re-visited these expectations with you.  What if you knew of these performance deficiencies and every month you were given an update on how you were doing.  In other words, you were coached and mentored on how to correct these deficiencies.  There is no way you could then say that you were blind-sided.  In fact, the supervisor would have documentation to outline all the previous discussions and actions taken to resolve the deficiency.  

Managing expectations is all about laying out the rules, regulations, guidelines and expectations up front.  Some other forms of managing expectations include "letters of understanding or agreement" and "performance agreements".

This is one of the most important things you can do as a leader.  Lay out your expectations up front - in writing, spoken word and deed.  But also, determine the expectations from your team (the personnel you serve).  This means excellent listening skills.  We will get into this later when we explore the core competency of interpersonal skills.  Remember this...It is a two-way street when it comes to managing expectations.

Let me put it another way.  They say....If you want to lose your best friend..."move in with him or go into business with him".  Why is this so true?  I suggest it is because expectations are not laid out up front.  I also suggest that as time goes on, expectations are not re-visited, re-adjusted and re-understood.  To prove my point, lets dwell into the corporate - business world.  Think about all the partnerships that have collapsed and gone to law-suits.  Why?  I suggest in many cases the partners did not lay out their expectations and for sure, they did not re-visit them on a regular basis.  I suggest many "assumptions" were formed by each partner and these assumptions were not known or explained to the other party.

I have found that writing down and explaining these expectations is important.  But much more important are what I call "work-out" sessions.  This is where the expectations are flushed out and really understood.  Your "work-out" sessions can be daily, weekly or monthly.  Work-out sessions can be achieved through morning meetings, briefing or debriefing sessions or even one-on-one informal discussions. 

Rules of Change

Memorize these five rules of change.  Know them inside out and backwards.  
Operationalize them during the moments of hard choice.

1)  Involve - You cannot be an autocrat (unless an emergency situation).  You must involve all stakeholders in the change process.  Not just surface involvement.  Get them involved in every step of the way.

2)  Inform -  Keep everybody informed.  Communications, communications, communications.  But not just email.  Real time, real person communication is crucial.

3)  Listen -  This is the most important!  As Mr. Covey says " Seek First To Understand, Then To Be Understood".  This is much easier said than done.  

4)  Respect Customs - Respecting customs is different than "caving into" customs.  Every organization has customs.  Some of these cannot moved overnight...respect them

5)  Move Slowly - This is a double edged sword!  If you move too slow, you may be out of business.  Each set of circumstances must be carefully weighed individually.  

Here are two somewhat related articles (investment articles) that I wrote sometime ago regarding change and the change process...

Watching The Rule Breakers

Here is a simple rule to follow. 

"Watch for people messing with our rules, because this is the sign of significant change."

You can ride the bus or you can drive it. "To stay ahead of the pack, you don't have to be the best, just the first." In other words, create your future, don't react to it with the rest of the pack. 

Now you're saying.....that's easier said than done! Yes, you're absolutely right! 
But, by being able to anticipate future trends, directions and paradigm shifts, that's moving forward or creating your future success. 

Watching the rule breakers is something you can do right now. You have the advantage on the Sharks (Pro's) because they are so far removed from the grassroots game. Many of them have their institutional blinders on. They are not listening to their employees, their customers, who are really the front line future sensors on the shifts and changing trends.

Here is where you can make you move, slip right past them. Be the first, get ahead of them in a new trend or idea. Again, you don't have to be the best, just the first. Find those ideas and challenges that are a first.

Work Smarter, Not Harder

Apply this principle to everything you smarter - not harder!

STAR Path 

A comprehensive, yet easy to use Process that will help you chart your future.

It includes a step by step sensible path of actions you can take to create your future.

Learn how to "walk the future talk".

Introducing the STAR Points that become the foundation for "Moving Forward" in your business or personal life.

Helping you find your STAR from which to navigate into the future.

Teaching you how to Star Gaze and watch for Falling Stars.

The STAR Path is a practical framework for anyone, any business to use. Inspired from the success and direction of leading Businesses and Institutions.

Based on the the four letters of the word STAR, the principle sets out your Future Path.

Risk sensible

Strategic - Focusing on the long term.
Tactical - Action you can take now and in the near future.
Anticipating - Sensing the future trends and shifts. We call this STAR Gazing.
Risk Sensible - Risk management. So you don't become a Falling STAR.

The STAR Path Explained

1) Strategic
2) Tactical
3) Anticipating
4) Risk sensible

So what does this all mean?

Firstly, you need to be "Strategic.". In other words, you need to be looking at the "big picture", at the long term of what you do ( also called your vision or mission).
It is suggested you need to be planning your future now. It is believed that you must declare where you are going and focus your energies in that path.

However, you must understand that you can not just live for tomorrow. You must also be "tactical." That is taking action today in addition to planning. Tactics are the short and medium term actions that include first response, setting up inner and outer perimeters, prevention, problem solving and your process.

At the same time, you must be "anticipating" the future trends, directions and paradigm shifts. In other words, you must be future sensing right now. Some people also call this continuous "assessing" and adjusting.

Finally, without taking risk, you will get nowhere in the future. But, you must be "risk sensible", risk smart, when you do move forward. We are talking about a risk path that has explored all the known "alligators" our there in the big pond of life.

Introduction to the STAR Points.

The STAR Points have five principles and they follow the five points of a star in a clockwise direction.

STAR Points are a simple, practical, action orientated path of actions you can take.

Here is a quick overview of the STAR Points

1) Path
2) Process
3) Prevention
4) Proactive
5) People

STAR Points

First of all, TODAY, business or personal......

Path - What is your current business/direction/route?
Process - How are you getting there right now? Your systems and structures?
Prevention - What are you doing to prevent problems and lessen your risk exposure?
Proactive - What are you doing right now in addition to the basics?
People - What are you doing to motivate, coach, mentor, develop and lead your people?

TOMORROW for the future:

Path - Are you constantly stargazing for future trends/directions?
Process - Are you focusing on the means of getting you there?
Prevention - Are you anticipating tomorrow’s GAPS today, risk assessing smartly?
Proactive - Don’t wait for change; are you making change? You drive the bus!
People - Customer service will make or break you. You are only as good as the people around you.
Are you building a team of "Future Sensors", both internally (your employees) and externally (your clients)?

A Couple of Reasons Why the STAR Path Makes Sense.

Star Gazing

The words alone gets you to think out of your box
In addition to focused, you must always be "Star Gazing". In other words, always searching for potential paradigm shifts, future trends or directions you may want to go.
When you Star Gaze, you basically " let go". You search, you wander, you dream and you
Look Up - Look Forward!.

STAR Path is a model, a framework, a tool kit that provides you with the tools to Star Gaze. And as you begin looking, you will begin to recognize opportunities. Opportunities that may be the beginning of your future path.

Falling STARS

Watching for "Falling STARS."

These are people, businesses and National icons that missed the paradigm shifts.

The rules of the game changed, but they didn't.

And when the rules of the game change, everybody starts back at the beginning ( the starting line).

The leadership principle of "Catching a Falling Star" is something very important.

This is salvaging, motivating or revitalizing that Star employee that has lost interest and you may lose to the competition or something else.

My Final Thoughts...

When the rules of the game change (and they will), everyone starts back at zero. This is called the back to zero rule.
Your past means nothing and you better be on the new leading edge.  The key to success is developing new tools" so you can anticipate changing conditions. Tools that will help you make quick, smart interpretations of where the world is at today and where it’s headed.

Copyright 1999 Ward Clapham


The Second Mouse Gets the Cheese

It's All About Timing

The Second Mouse Gets the Cheese

It's all about timing! Learn from others.
In other words, don't be too quick to bite at the cheese.
You can apply this word of advice to all aspects of your personal and professional life.

What is meant by all this? Well, in the sea of change, the question of timing is crucial.
Being the first may have it's disadvantages.

Think about all those businesses that rushed to be first to market and are now Out of Business.

This is not to say, quick to market is not important. But, watch your competition. Learn from their successes and their mistakes. Let them make the costly mistakes and ride on their coat tails. No different than tucking in behind a big truck when you are riding a motorcycle. Let them blaze the trail, just keep your head up and watch out for the road kill.


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